RESIDENTS
Access your resident portal on Builder Trend to manage your home’s details, request maintenance, and more.
Service & Warranty Requests
To ensure the fastest and most efficient response, homeowners should submit a warranty claim through the BuilderTrend portal before calling the Mayberry office. Submitting a claim online allows our team to properly track, schedule, and address your request in a timely manner.
How to Submit a Warranty Claim on Builder Trend:
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Log into your Builder Trend account and click on the Project Management tab.
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From the available options, select the Warranty tab.
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Click on Create New Claim to begin the process.
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Complete the form with the necessary details and attach any relevant photos of the issue.
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Once your claim is submitted, a Customer Care Representative will contact you to schedule an appointment.
The button below will take you to a virtual form to submit ARC requests with the metro district. As a resident of Mayberry, you will need to submit this form to the metro district when adding any exterior upgrades to your home. Please see the form for more details or visit the metro district website to find more information.
Emergency Numbers and Protocols
In case of life-threatening emergencies, please call 911 immediately.
Mayberry Service Line
For warranty-related questions, service-after-sales concerns, or general FAQs, please call 719-800-9808 to get in contact with a Mayberry representative.
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Utility Providers:
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Ellicott Utilities (Sewer, Water, Trash, Internet)
Phone: (719) 602-1876 -
Black Hills Energy (Gas)
Phone: (888) 890-5554 -
Mountain View Electric
Phone: (719) 495-2283
Specific to Your Home:
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Mechanical Contractor: Allied Heating and Air
Phone: (719) 896-4574 -
Electrical Contractor: US Electric
Phone: (719) 572-7318 -
Plumbing Contractor: Blue Flame Plumbing
Phone: (719) 492-2929
What Qualifies as an Emergency:
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Excessive flooding (Not an overflowing toilet)
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Large leak in the front yard water line causing flooding
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Flooding before the main water line is under Ellicott Utilities’ control
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Flooding after the main water line (Call Blue Flame Plumbing – this leak can be shut off by turning off the main valve in the utility room)
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Fire – Call 911 immediately
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No heat when external temperatures are below freezing
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A/C failure during extreme heat (Not an emergency, but please call your HVAC provider)
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Total loss of power to your home when other homes nearby still have power
When and How to Escalate Situations:
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Use the main call routing number listed on the website to direct your call to a Mayberry Representative (Please note, this is a Construction representative, not a Sales representative).
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After identifying the issue, the representative will guide you to the appropriate emergency contact.
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If Mayberry is aware of the situation immediately, we can escalate or deescalate the issue quickly and efficiently.
Important Notes:
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Please do NOT call the Sales Line for emergency issues. If someone mistakenly directs you to the Sales line, please make sure they are referred to the correct emergency contact number.
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Homeowners are provided with emergency stickers at closing. These stickers, placed inside the kitchen sink cabinet, list the emergency numbers for trades. If you do not have an emergency sticker, please contact us to request one.
Mayberry’s Emergency Coverage Disclaimer:
Please note that Mayberry does not cover all emergency calls. Homeowners are responsible for reaching out to the appropriate contractors for non-Mayberry related emergencies.
Neighborhood Referral Program
Love living in Mayberry? Share it with friends and family! Our Neighborhood Referral Program is exclusively for current residents and offers a special reward when someone you refer purchases a home. It’s our way of saying thank you for helping grow the Mayberry community.
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For details or to submit a referral, click the link below or contact our team today.
Your Mayberry Resource Hub
Explore essential resources for Mayberry residents. Find important community documents and guidelines to help you navigate life in our vibrant neighborhood.